We gladly accept returns within 14 days of purchase. Please view our Returns Policy for more info. If the product is returned in exactly the same condition and in the same packaging as it was sold, then we are happy to offer exchanges or a credit.
If the product is faulty or the wrong product was sent, then we will accept the costs of returns and re-delivery, otherwise these costs are your responsibility.
All returns require a Returns Authoriszation Form to be completed and returned with the goods. This allows for an accurate and speedy process of your return.
These are your essential downloads in the event that you need to organise a return;
Any Paypal, After Pay or ZIP “change-my-mind” cancellation of order refunds will incur a merchant imposed 3% processing fee.
Due to health regulations and under manufacturer’s procedures, unfortunately we cannot offer refunds or exchanges for the following products.
- Womens health pelvic floor devices
- JOBST Garments
- Undergarments, Socks, Thongs, Orthotics and Footcare ranges
In addition to these, we will not accept returns for refunds or account credit for the following COVID related products;
- All Protective Equipment (PPE)- gloves, face masks, disposable aprons
- All Antibacterial supplies- alcohol wipes, disinfectant wipes, hand sanitiser
- Paper supplies- face sheets, paper rolls
- Antigen Rapid Test kits
Important information about JOBST Garments.
Due to recent health regulation changes we have had to implement some important changes to the exchanges and replacement of JOBST garments. Please read the following to avoid disappointment.
If you have any concerns please contact us for more info.