How can I place an order?
There are several ways you can order at APE. Visit the How to Order page to see all the options.
Who can order and buy from the online store?
Anyone! Our shop is open to the general public as well as health professionals. If you are a clinician, doctor, health professional or sporting organisation, then you can register for a wholesale account and receive wholesale pricing. Please register for an account.
How can I obtain wholesale pricing?
If you are a registered clinician or health professional, a registered sporting club or other relevant registered business you may be eligible for wholesale pricing. Please tick the appropriate box at the time of registration and once approved, you will have access to wholesale pricing. Please register for an account.
Wholesale customers with a current trading history with APE are welcome to apply for a 30-day trading account and follow the prompts. Please note that your application will not be processed until it is completed in full. If you have any queries regarding your application, please email accounts@apemedical.com.au. Once your application is approved, you will be able to place future orders onto 30-day terms.
I’m not really sure what I need. Can you help?
APE is owned by experienced Sports Physiotherapists who bring over 25 years of expertise working with clinics and sporting groups, from amateur to elite. They share their knowledge and experience by training our team to understand our products and their applications thoroughly. If you’re unsure what you need, our well-trained team is here to help you find the right solution. Please contact us for more information.
If I already have an account with APE Medical, how do I order?
A username and password should have been sent to you. If you haven’t received one then you can either contact us or register through the website. Our new website will require you to reset your password. Please follow the “I forgot my password” at the login screen.
Do I have to order on-line?
No you don’t. We are happy to receive orders via phone, fax or email as well. Please visit our ordering page for all details.
What if I can’t find something I need?
If this happens please just contact us. We have developed excellent sources across Australia and the world, and can source just about any product you need while still being able to offer competitive pricing.
How much is freight?
Shipping will be calculated based on your postcode and whether you are a retail or wholesale customer.
Metro centres
- Retail customer deliveries to all Australian capital cities are freight FREE for orders over $300, otherwise $12.10 shipping applies.
- Wholesale customer deliveries within the Perth metro area are freight FREE for orders over $150, otherwise $9.90 shipping applies.
- Wholesale customer deliveries to the rest of Australian capital metro cities are freight FREE for orders over $300, otherwise $12.10 shipping applies. Extra charges may apply if a Bulky item has been chosen.
Regional Australia including NT and Tasmania
- All retail and wholesale customer deliveries are freight FREE for orders over $300, otherwise $16.50 shipping applies. Extra charges may apply if a Bulky item has been chosen.
Bulky and oversized items may require specialised freighting and may incur an additional charge. We will not charge your credit card without prior approval if additional costs are incurred. Bulky items are tagged accordingly:
Please note unless an order’s Authority to Leave has been granted when placing your order (Retail only orders less than $500), we do NOT authorise Australia Post to leave deliveries if addresses are unattended.
Do you offer Same Day Delivery?
Eligble postcodes within Perth metro areas can order before 11:00am and we’ll deliver to your door the same day. No waiting, no delays, just the equipment you need, when you need it.
Simply place your order before the cut-off, select Same Day Delivery at checkout, and we’ll take care of the rest.
How it works
- Order before 11:00am AWST on business days
- Select Same Day Delivery at checkout
- Delivery to select Perth metro suburbs – from $20
- Available Monday to Friday, excluding public holidays
Do you offer an Express Service?
We sure do. When choosing express, your order will be prioritised over others and put to the top of the pile for quick dispatch. Your products will be sent through the quickest service available to get to you as quick as possible. The express service fee is $15 (inc GST) across Perth Metro and $25 (inc GST) across Australia.
Express freighting is only possible for 3kg satchels(35cm x 40cm). The majority of single items can fit into a satchel, but if you are not sure please contact us.
Please choose this option at the time of check-out.
It is also possible to send larger items express but a specialised freight quote will be required. Please contact us.
Please note that Express Service is not a next day delivery service but an expedited dispatch and freight service that will ensure your order is processed quickly. All freight carriers are extremely over-stretched during these times, so delivery times are longer than usual.
Please note that dangerous goods such as aerosols cannot be sent by air.
Can I pick up my order?
Yes you can. We are located in Osborne Park in Western Australia. Please contact us to let us know that you would like to pick up and we will have it ready for you. Please note that we only accept cash, debit or credit card at our office.
When will my order be sent?
Orders are generally dispatched within a couple of days from ordering, however there may be periods of high volume and these time frames may extend. If there are any problems with your order we will email to let you know. If you are unhappy to wait then we will offer you a full, immediate refund. Please order carefully as once you submit your order we are unable to amend or cancel your order due to change of mind.
If you need your order urgently then please choose the Express service option for items that will fit within a 3kg satchel or contact us and we will do everything we can to expedite you order.
How do I track my order delivery progress?
All Standard & Express Shipping orders are filled and dispatched the next day via courier service or Australia Post, please be aware that there may be a slight delay if we are very busy. You can view your Orders and track the delivery progress within your account dashboard. If there are any special freighting requirements or costs, we will inform you before proceeding with dispatch. In the event that products are out of stock at the time of ordering, they will be back-ordered and sent to you once received at our warehouse. These products will be sent to you at no extra cost. We will contact you in the event that products are required to be back-ordered.
Can I return/exchange a product that I’ve purchased?
Yes you can. If the product is returned in 14 days in exactly the same condition and in the same packaging as it was sold, then we are happy to offer exchanges or a credit. If the product is faulty or the wrong product was sent, then we will accept the costs of returns and re-delivery, otherwise these costs are your responsibility. Please refer to our Returns Policy for more details. A Returns Authorisation Form must be filled out before any returns. Please contact us for more info.
We offer trial periods on more expensive capital equipment such as shockwave units so you can make sure you are making the right purchasing decision. Please note that we are unable to offer refunds on capital equipment that has then been purchased. If any unit is deemed to be defective then we will ensure a replacement is organised, however once your decision to purchase the unit is made it is final and you cannot “change your mind”.
Can I save my regular/recurring items for quicker ordering?
Yes you can. All it takes is a few minutes set up time.
Wishlists – When looking at the product you wish to put on your regular shopping list, simply click on “Add to Wishlist”. When your Wishlist is complete you can add the Wishlist to your shopping cart, where you can then edit / fine tune your order before processing.
Past Orders – Alternatively, you can repeat a previous order. Login to your account and view your past orders. Any completed order can be re-ordered. You can edit / fine tune your new order before processing.
Recently Ordered Products – You can also view all your recently ordered products to easily add just what you need to your cart.
Can I save my addresses for faster checkout?
Yes, you can save multiple delivery and billing addresses to your account and easily select them in one-click at checkout. Set a default address to auto‑fill every order, or choose from your saved list with instant form fill.
For businesses, you can also create an Organisation to share addresses across your team members, so staff can order quickly and consistently without re‑entering details.
What Payment Methods do you offer?
We offer a fast, secure, and flexible checkout with a wide range of payment methods to suit you:
- Credit & Debit Cards – We accept all major cards including Visa, Mastercard, and American Express.
- Digital Wallets & Fast Checkout – Enjoy express checkout with Apple Pay, Google Pay, PayPal and Link by Stripe for secure one‑click payments.
- Instant Bank Transfer – Pay instantly and securely using PayTo directly from your Australian bank account (via PayID or BSB + Account Number) using simple in-bank authorisation and no card required.
- Buy Now, Pay Later (BNPL) – Split your purchase into easy instalments with Afterpay, Zip, and PayPal Pay in 4.
- Pay on Account – Available to Wholesale account holders, paid on 30-day terms.
All payments are securely processed, so you can shop with confidence.
Can I pay with Buy Now & Pay Later services like Zip, AfterPay or PayPal?
You sure can. Choose your preferred option at the checkout and follow the steps to charge your Zip, Afterpay or Paypal account.
We do offer Zip Pay or AfterPay to wholesale accounts, however there is a small admin fee for these payments and they can only be made over the phone or in-store. Contact us for more details.
Zip, AfterPay and PayPal offer Buy Now, Pay Later (BNPL) services that provide a form of credit to allow you to make purchases now and pay for them later in instalments. As a credit product, they are subject to responsible lending obligations and new regulations in Australia. Credit checks may be performed to assess your suitability, and late fees or other charges may apply if you fail to make payments on time.
Please ensure you understand the terms and conditions of your preferred BNPL product before using their services, as it involves entering into a credit agreement. Using BNPL services responsibly can be a convenient way to manage your purchases, but it’s important to be aware of the potential financial risks. For more information, please refer to Zip’s or Afterpay’s official website or contact their customer service team.
Does APE Medical offer financing for clinical equipment?
We have a number of financial partners that we work with us and our customers to finance capital equipment. They have been helping health professionals develop and grow businesses for years. Our partners offer excellent competitive terms to finance any equipment purchase. Financing your clinical equipment has great tax benefits as well as minimising the effect to your business cash-flow. Contact us for more information.
How do store credits work?
If you’re issued a store credit, it will automatically appear in your Cart and in your My Account → Coupons area.
Store credits can be applied at checkout to reduce the cost of your order. If available, you can select or apply them directly in your cart, and the balance will be deducted instantly once items are added.
Please note that Orders with a store credit applied cannot be paid via PayPal.
How do discount coupons work?
Any valid coupons available to you will appear in your Cart and in your My Account → Coupons area. Simply click a coupon to apply it to your order.
Coupons can offer different types of promotions, such as discounts or special offers (e.g. buy one, get one free). The benefit will only display once you have at least one eligible product in your cart.
Please note that some coupons may have conditions, such as expiry dates or minimum spend, and only currently valid coupons will be available to use.
Can I order if I live outside Australia?
Yes you can. Add the products you need and go to your Cart. Below the Cart Totals you will see an option to Ask for a Quote. Please click this and your shopping cart will be transferred into a quote, where you will be asked for your basic details including your country of origin and postcode. Click “Submit” and we will then get back to you with a full quote including all freight costs for your order. Orders must be paid via direct bank transfer using the account details on the quote using the swift code- NATAAU3306P.
Please note there are a handful products that we cannot ship outside Australia, these products are generally classified as medicines and topical agents.
Important information about JOBST Garments
Due to recent health regulation changes we have had to implement some important changes to the exchanges and replacement of JOBST garments. Please read the following to avoid disappointment.
Important information about refunds and returns on face masks, PPE and other COVID related products
We are unable to offer refunds and returns on any PPE purchased from us. This includes face masks, respirators, face shields, re-usable masks, coveralls, hand sanitizer, disinfectant wipes and sprays, protective furniture supplies. This includes Antigen Rapid testing kits. Please purchase carefully and thoughtfully to avoid disappointment.
APE Medical powers other brands
APE powers other brands with ordering logistics, payment gateways and delivery. These brands use APE to achieve a high level of service and deliverability. When you order from these brands you know you are in good hands- Resista Pilates, The Anatomy Store, Empelvic.