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If the product is returned in exactly the same condition and in the same packaging as it was sold, then we are happy to offer exchanges or a credit. If the product is faulty or the wrong product was sent, then we will accept the costs of returns and re-delivery, otherwise these costs are your responsibility. Please refer to our Returns Policy for more details. Please contact us for more info.

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As per our Returns Policy, we will not accept returns for refunds or account credit for the following products;

  • All Protective Equipment (PPE)- gloves, face masks, disposable aprons
  • All Antibacterial supplies- alcohol wipes, disinfectant wipes, hand sanitiser
  • Paper supplies- face sheets, paper rolls
  • Rapid Antigen Test Kits
  • Women’s Health Products, JOBST Garments and Pillows
  • Undergarments, Socks, Thongs, Orthotics and Footcare ranges
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