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Registered NDIS Provider
  • Fast Australia-wide Delivery
  • Click & Collect Available
  • Rated Excellent
  • Dedicated Support Staff
Customer Service

Customer Service

Home › Customer Service
How to Order

How to Order

You are welcome to browse the products on our online store. All products are organised logically so that navigation to the products you need is…

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FAQ's

FAQ's

Find quick, helpful answers to common questions about ordering, delivery, accounts, and support. Whether you’re a clinician or consumer, our FAQs are designed to make…

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Return Orders

Returns

We gladly accept returns within 14 days of purchase. Please view our Returns Policy for more info. If the product is returned in exactly the same…

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Dropshipping

Dropshipping

Dropshipping allows the clinician to ensure that their patient gets the right tools to maximise their rehab. Whether it be a brace, a mobilising tool…

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Returns Authorisation Form

Returns Authorisation Form

If the product is returned in exactly the same condition and in the same packaging as it was sold, then we are happy to offer…

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Returns Policy

Returns Policy

We are happy to exchange goods or credit your account in the event that a product does not meet your requirements. 1. Contact us within…

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Subscribe to our Newsletter

Join our mailing list to receive regular updates on continuing education events, product specials and any other important events that are happening at APE.

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Communications

Communication Preferences

Manage your account notification and communication preferences.

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