Order Online
You are welcome to browse the products on our online store. All products are organised logically so that navigation to the products you need is made easy. You are also able to search for products using the “Search Products” tool bar.
The general public do not need to sign up to purchase products and you can check out as a guest. By signing up for an account you will receive specials and be kept up to date with everything that is going on in the rehab world.
If you are a registered business, sporting team or registered organisation then you may be eligible for a wholesale account and receive wholesale pricing on our entire range. In this instance you will need to register for an account and it will need to be approved. If you think you may qualify please go to the Registration page and choose the Wholesale account option and complete.
We endeavour to offer the widest range of products to suit all budgets. However, if there is something that you need that you don’t see please contact us, as we will be able to help you.
Once you have signed up with us, you can manage your details, keep track of your favorite products and review your previous orders through the My Account dashboard. You will also be kept up to date with any new product information and be kept informed of the frequent SPECIALS that we run.
Phone
We are always contactable for placing of orders or general enquiries on 1300 799 171, between 8:30 – 4:30pm AWST Monday -Friday. If we don’t answer please leave a message and we will get back to you as soon as possible.
Fax
Orders can be placed via fax on (08) 9467 2868. You can download an order form.
Orders can be emailed to info@apemedical.com.au. You can download an order form.
Visit us in Store
Our Rehab Store is open to the general public.
We are open 8:30am – 4:30pm, Monday to Friday.
You can try before you buy and be confident you are getting the right product for you with our physios and trained staff always on hand to help.
The general public can browse and shop for:
- Braces and Supports
- Rehab Equipment
- Home Treatment products
- Orthotics and Thongs
- Strapping tapes and First Aid Supplies
- Pillows
- …and much more
Practitioners are welcome to refer their patients to our store for any brace or rehab equipment requirement. Please contact us if you would like a referral pad for easy referral.
We are located at Unit 1/61 Guthrie St, Osborne Park 6017 WA.
Delivery
All Standard & Express Shipping orders are filled and dispatched the next day via courier service or Australia Post, please be aware that there may be a slight delay if we are very busy. You can view your Orders and track the delivery progress within your account dashboard. If there are any special freighting requirements or costs, we will inform you before proceeding with dispatch. In the event that products are out of stock at the time of ordering, they will be back-ordered and sent to you once received at our warehouse. These products will be sent to you at no extra cost. We will contact you in the event that products are required to be back-ordered.
Returns & Cancellations
We know that sometimes an order doesn’t go quite to plan. An item might not suit your needs, something may arrive faulty, or you might realise you no longer need part of an order. To help make things easy, our online Returns Portal provides one convenient place to lodge returns, cancellations and missing-item claims, any time of the day or night.
To get started, simply lodge your request through the Returns Portal. For full details on eligibility, timeframes and conditions, please see our Returns Policy.
All returns must be lodged through the Returns Portal and returned with a Returns Number to help ensure accurate and timely processing. If you have any questions, please contact us.
Nothing in our Returns Policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.
30-day Trading Account
Wholesale customers with a current trading history with APE are welcome to apply for a 30-day trading account and follow the prompts. Please note that your application will not be processed until it is completed in full. If you have any queries regarding your application, please email accounts@apemedical.com.au. Once your application is approved, you will be able to place future orders onto 30-day terms.